Refund policy

If your purchase is not right for you, contact us within 60 days of delivery for a full refund. No return shipment or restocking fee is required.

60-day money-back guarantee

You have 60 days from the day your order is delivered to request a full refund. This policy applies to every product sold by Kaelom.

How to request a refund

• Email support@kaelom.com with your order number and a short note explaining the reason for your request.
• We will reply within one business day to confirm the next steps.
• Once approved, your refund is issued to the original payment method within 5–10 business days.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or different from what you ordered, email us within 14 days of delivery with a photo or short video showing the issue. You may choose a free replacement or a full refund.

Cancellations

Orders can be cancelled for a full refund before dispatch. Email us with your order number as soon as possible. If the order has already been dispatched, the 60-day money-back guarantee above applies after delivery.

12-month limited warranty

Kaelom products include a 12-month warranty against manufacturing defects from the delivery date. The warranty does not cover accidental damage, misuse, incorrect installation or use, unauthorized modification, or normal wear and battery depletion.

Refund timing

Refunds are issued to the original payment method only. After we process the refund, your bank or card provider may take a further 3–5 business days to show it on your statement.