Shipping policy
Everything ships from our fulfilment partner and is tracked door to door. Here is exactly what to expect, with no rounding down.
Processing and delivery
| Stage | Time |
|---|---|
| Order processing | 1–2 business days |
| Transit | 7–12 business days |
| Total | 8–14 business days from order to doorstep |
Business days exclude weekends and public holidays. Orders placed after 2pm are processed the following business day.
Where we ship
We currently ship to addresses within the United States. We do not ship to PO boxes or APO/FPO addresses.
Shipping cost
| Method | Cost |
|---|---|
| Free Shipping (orders $59.99 and over) | Free |
| Standard (orders under $59.99) | $8.00 |
Orders of $59.99 or more ship free. This includes every knee wrap option and both TPMS kits. Orders below $59.99 are charged $8.00.
Tracking
You will receive a tracking number by email as soon as your parcel is scanned by the carrier — usually within 2 business days of ordering. Tracking can take a further 24–48 hours to show its first movement, which is normal and does not mean the parcel is lost.
You can check progress any time on our Track Your Order page.
Delays
Carrier delays, weather and customs inspections can occasionally push delivery beyond the window above. If your order has not arrived 17 business days after dispatch, contact us and we will open an investigation with the carrier or send a replacement.
Wrong address
Check your address carefully at checkout. If a parcel is returned to us as undeliverable because of an incorrect address, we will resend it once you cover the reshipping cost. Email us within 12 hours of ordering if you need to correct an address and we will amend it before dispatch where possible.
Questions about a specific order? Email support@kaelom.com with your order number and we will reply within one business day.